Privacy Policy

Thank you for choosing to be part of our community at OmegaX Health FZCO (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@omegax.health.

When you visit our website https://www.omegax.health (the “Website”), use our application “OmegaX Health” (the “App”), and more generally, use any of our services (the “Services”, which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which includes our Website and App), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

7. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES AND INTEGRATIONS?

8. HOW LONG DO WE KEEP YOUR INFORMATION?

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

10. DO WE COLLECT INFORMATION FROM MINORS?

11. WHAT ARE YOUR PRIVACY RIGHTS?

12. CONTROLS FOR DO-NOT-TRACK FEATURES

13. DO CALIFORNIA / UAE / OTHER JURISDICTIONS RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

14. DO WE MAKE UPDATES TO THIS NOTICE?

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

16. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In short: We collect a broad range of personal information and health & wellness data, and analytics information about how you use our App.

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, use features of the App (such as linking your health data), or otherwise when you contact us. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make and the features you use.

The personal information we collect may include:

• Names; email addresses; usernames; passwords; job titles; employer; other contact and profile information.
• Payment data: if you make purchases (subscriptions, in-app purchases), we may collect data necessary to process your payment (such as payment instrument number, security code, billing address). All payment data is stored by our payment processor.
• Social login data: if you choose to register using a third-party account (e.g., Google, Apple, Facebook), we collect the data described under “How do we handle your social logins” below.
• User-generated content: any content you submit to the App (e.g., feedback, comments, logs, goals, settings).

Information automatically collected

In short: Some information (such as your device, usage and analytics information) is collected automatically when you visit or use our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not necessarily reveal your specific identity (such as your name or contact information) but may include device and usage information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Information automatically collected may include:

• Log and usage data: service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. This may include your IP address, device information, browser type and settings, information about your activity in the Services (such as date/time stamps associated with your usage, pages and files viewed, features used), device event information (such as system activity, error reports/crash dumps, hardware settings).
• Device data: information about your computer, phone, tablet or other device you use to access the Services. This device data may include device and application identification numbers, OS version, hardware model, browser type, mobile carrier, Internet service provider, language preference, unique device ID, and information about the features of our App you accessed.
• Location data: when you use our App, we may collect location data (either precise or approximate) from your device, dependent on your device settings. For example, we may ask for permission to track your GPS location while you are using the App in order to provide location-based features. You may refuse or disable location permission in your device settings, though this may impact certain functionality.
• Analytics & click-stream data: we collect information about how you interact with our App — for example which screens you view, which buttons you click, how long you stay on particular features, what flows you follow, whether you use push notifications and how you respond. This allows us to understand feature usage, performance, app flows, crash/error states, user behaviours and improve product design.
• Performance and diagnostics: information about crashes, errors, stack traces, network latency, battery consumption, device memory status, and other technical metrics which aid in monitoring and improving our App’s reliability and user experience.

Information collected through health and wellness integrations

In short: If you opt in to integrate with Apple HealthKit, Google Fit, or other wellness platforms or wearables (and/or grant permissions to read or write health/wellness data), we collect health and wellness data as described below.

When you connect your wearable device or integrate with a health data platform (e.g., Apple HealthKit on iOS, Google Fit on Android) and grant permission, our App may read (and/or write) health and wellness data. You have full control over which categories of health data you share. The health and wellness data we may collect (depending on your choices) include, but are not limited to:

• Physical activity data: number of steps, walking + running distance, flights climbed, active minutes, sedentary minutes, workout sessions, type of workout/exercise (e.g., running, cycling, swimming), calories burned, activity energy.
• Heart rate data: real-time or periodic heart rate measurements, average heart rate, minimum/maximum heart rate during workout or rest.
• Heart rate variability (HRV) data: measurements of variability between consecutive heart beats (R–R intervals).
• Blood oxygen saturation (SpO₂) data: oxygen levels measured via wearable sensors.
• Respiratory rate: breaths per minute, during rest or exercise.
• Sleep data: total sleep time, sleep stages (light, deep, REM), time to fall asleep, wake-up times, awakenings.
• Body metrics: body weight, body mass index (BMI), body fat percentage, lean mass, basal metabolic rate (BMR).
• Nutrition and diet data: calorie intake, macro-nutrient breakdown (carbs, fat, protein), meal logs, water intake.
• Blood pressure: systolic and diastolic blood pressure readings, pulse pressure.
• ECG/EKG readings (if available via device): detection of arrhythmias, rhythm classification.
• Stress or wellness scores: certain wearables/devices provide a stress score or wellness index derived from HRV, skin conductance, or other sensors.
• Temperature data: body/skin temperature readings from wearables.
• Other sensor data: e.g., body posture, balance, gait, fall detection, VO₂-max estimates, cadence, stride length, elevation gained.
• Device-specific metrics: e.g., enabled notifications, device battery level at time of reading, device type, wearable firmware version (for troubleshooting and integration purposes).
• Health history and goals: if you choose to input your medical history, symptoms, conditions (e.g., hypertension, diabetes), medications, allergies, or set wellness goals (e.g., “10 000 steps/day”, “sleep 7 hours nightly”), we collect that information when entered.
• Wellness survey data: if you participate in optional questionnaires or survey modules (e.g., mood tracking, fatigue, recovery, perceived stress, activity readiness), we collect your responses.
• Feature usage tied to health data: for example, when you view trends (step counts over time), share your data, or enable coaching or notifications, we log your engagement with these features.
• Important: You remain in control. We will only collect health and wellness data to the extent you have consented and granted permissions. You may revoke permissions or disconnect integrations at any time via your device settings or our App settings.

Information collected from other sources

In short: We may obtain information about you from other sources, such as publicly available databases, marketing partners, social media platforms, and other outside sources, to supplement our records, improve our services, and provide you with insights or offers.

For instance, to enhance our ability to deliver relevant marketing, offers and services to you, we may obtain information from: public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as other third parties. Such information may include; mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, custom profiles, or demographic information.

Any personal information that we collect from social media platforms depends on the user’s privacy settings on those platforms.

2. HOW DO WE USE YOUR INFORMATION?

In short: We use your information for business purposes, to provide and improve the Services, to send you communications, to protect our Services, and to comply with legal obligations.

We process your personal information for a variety of business purposes described below. We rely on our legitimate business interests (providing, improving and securing the Services), when we have entered into or are about to enter a contract with you, with your consent, and/or to comply with our legal obligations. The specific legal basis depends on the processing.

We use/deploy your information for the following purposes:

• To facilitate account creation, login and authentication: e.g., when you register for the Services, we use your information to create your user account.
• To link your health data integrations: when you grant permissions to connect with Apple Health, Google Fit or wearables, we use your data for the intended purpose (e.g., trend analysis, personalised insights).
• To provide, deliver and maintain the Services you request: e.g., deliver personalised wellness insights and coaching, trend reports from your health/wearable data; enable features such as step-tracking, heart-rate monitoring, sleep tracking, reminders, notifications, progress dashboards.
• To send administrative and transactional messages: such as account status, security alerts, feature updates, changes to terms, policy notices.
• To send you marketing and promotional communications: if you opt in, we and/or our marketing partners may use your personal information to send you information about new features, products, services, offers and events. You may opt-out of marketing communications at any time (see “What are your privacy rights?” below).
• To deliver targeted content and advertising: we may use your information (including analytics and aggregated data) to develop and display personalised content, offers and advertisements (and work with third-parties who do so) tailored to your interests and/or location and to measure the effectiveness of our campaigns.
• To enable user-to-user communications: where such features exist (e.g., community or peer-interaction within the App) and you consent, we use your information to support these communications.
• To manage and maintain our Services, user accounts and preferences: e.g., to keep your account in working order, enforce our terms, troubleshoot, support.
• To conduct internal analytics, business intelligence, usage trends and feature-improvement: we use and store aggregated and anonymised data (where possible) to determine usage trends, evaluate promotional campaigns, optimise features and improve our user experience.
• To protect our Services and users: we may use your information as part of our efforts to keep our Services safe and secure (for example, fraud monitoring, preventing abuse, security incidents).
• To comply with legal obligations and enforce rights: e.g., respond to subpoenas or court orders, establish or exercise legal claims, protect against illegal activity.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In short: Only with your consent, and in certain required situations (legal/security).

We only share or disclose your personal information when we have a valid basis for doing so (for example, consent, contract performance, legal obligation or legitimate interest) and only if the sharing is compatible with the purposes described in this notice.

Specifically, we may process or share your data based on the following legal bases:

• Consent: you have given us specific permission to use your personal information for a specific purpose.
• Performance of contract: we may process your personal information to fulfil our contract with you.
• Legal obligations: we may disclose your information where required to comply with applicable law, regulatory requests, court orders or governmental authorities.
• Legitimate interests: we may process your data when reasonably necessary for our legitimate business interests (provided this does not override your rights or freedoms).
• More specifically, sharing/processing may arise in these situations:
• Business transfers: if we undergo a merger, acquisition, sale of assets or financing, your information may be transferred as part of that transaction.
• Service providers/vendors/contractors: We may share your personal information with third-party service providers who perform services for us or on our behalf (such as cloud hosting, analytics, marketing delivery, customer support) and who are bound by contract to keep your information secure and only use it for authorized purposes.
• Third‐party advertisers and analytics providers: We may work with third-party advertising networks or analytics firms. They may receive aggregated or de-identified data or (with your consent) limited personal data to help assess and deliver marketing campaigns. We do not permit such providers to use your health data for advertising unless explicitly disclosed and consented by you.
• Affiliates and business partners: We may share information with our affiliates (entities under common control) or business partners to offer you certain products, services or promotions.
• Public or community areas: If you share content publicly within the App or via social features, your content may be visible to other users or to the public depending on your settings.
• Law enforcement or safety: We may share information when we believe disclosure is necessary to investigate, prevent or take action regarding suspected illegal activity, threats to safety, or as evidence in litigation.

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

In short: We only share with the categories listed below, under the terms above.

We may share your information with the following categories of third-parties:

• Analytics and measurement providers (to measure usage, feature performance, crash logs, engagement metrics)
• Cloud infrastructure and hosting providers
• Payment processors (for subscription/in-app payments)
• Marketing and advertising partners (when you have permitted marketing communications or targeted offers)
• Social login providers (if you choose to sign-in via third-party account)
• Wearable and health platform integration partners (to enable data flows with Apple Health, Google Fit or device manufacturer platforms)
• Corporate affiliates, business partners and service providers involved in providing the App and Services
• Legal, audit and compliance advisers if required for regulatory, security, or legal obligations

Important Note on Health Data & Analytics:

Because our App handles health/wellness data and analytics, we do not share raw individual health readings (e.g., step counts, HRV, SpO₂) with third-party advertisers for targeting without your explicit consent. Where we share health or wellness data with third parties (e.g., research partners, aggregated dashboards, or integrations), we first de-identify the data (remove personal identifiers) or aggregate it so it cannot reasonably be linked back to you. Best practice for health-apps recommends data minimisation and de-identification to reduce risk.  

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: Yes — we may use cookies and similar technologies for analytics, performance, marketing and essential functionality.

We may use cookies, web beacons, pixels, local storage, SDKs, and other tracking technologies to collect and store information about your interaction with our Services. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice (or via in-app settings).

You can typically set your browser or device to refuse cookies, disable tracking or limit local storage, but please note this may affect the functionality of our Services.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In short: If you choose to register or log in using a social media account (e.g., Google, Apple, Facebook), we collect certain information from the social provider you permit.

Our Services offers you the option to register and login using your existing social media account (such as Google, Apple, Facebook, or others). If you choose this option, we will receive certain profile information from your social media provider, subject to your permission and settings. The profile information we receive may vary depending on the provider, but usually includes your name, email address, profile picture, and other information you have made public. We will use this information only for the purposes described in this privacy notice or otherwise made clear to you.

Please note: we do not control or are responsible for other uses of your personal information by your social media provider. We strongly recommend you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your preferences on their platform.

7. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES AND INTEGRATIONS?

In short: Our Services may link to or integrate with third-party sites, apps, platforms and features. We are not responsible for their privacy practices.

The Services may include links to third-party websites, online services or mobile applications that are not affiliated with us. We cannot guarantee the safety or privacy of information you provide to such third parties. Any data collected by third parties is not covered by this privacy notice. We encourage you to review the privacy policies of any third party before providing your personal information.

In addition, if you choose to integrate with external health platforms or wearable devices (e.g., Apple HealthKit, Google Fit), you must review and manage the permissions and privacy settings on those platforms. For example:

• Apple requires third-party apps that access Health app data to have a privacy policy and to explain why they are requesting access.  
• Use of analytics platforms must avoid exposing protected health information (PHI) if regulated under laws such as the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), and care should be taken to properly configure them.  

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We retain personal information for as long as needed to fulfil the purposes described and to meet legal, regulatory or business obligations.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (for example, tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or if that is not possible (for example, because your personal information has been stored in backup archives), we will securely store the personal information and isolate it from any further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We endeavour to protect your personal information with organisational and technical measures.

We have implemented appropriate technical and organisational security measures to protect the personal information we process. These include encryption in transit and at rest, secure authentication, access controls, regular security assessments and audits — all aligned with recognised best-practice for health/wellness apps.  

However, please note: no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we strive to protect your personal information, transmission to and from our Services is at your own risk. We encourage you to use a secure environment and device.

10. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to minors (children under 18). By using the Services you represent that you are at least 18 or that you are the parent or guardian of such minor and consent to such minor’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at info@omegax.health.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In short: Depending on your region, you may have rights to access, correct, delete or port your personal data, and to withdraw consent.

In some regions (such as the European Economic Area, United Kingdom, UAE and others) you have certain rights under applicable data protection laws. These may include:

• The right to request access to your personal information and obtain a copy of the data we hold about you.
• The right to request correction or erasure of your personal information.
• The right to restrict processing of your personal information.
• If applicable, the right to data portability (receive your data in a usable format for transfer).
• The right to withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
• The right to object to processing of your personal information, in certain circumstances (for example direct-marketing).
• If you wish to exercise any of these rights, please contact us at info@omegax.health. We will respond in accordance with applicable law.
• We will not discriminate against you for exercising your privacy rights.

Account Information

If at any time you would like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
• Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. Please note that we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use and/or comply with legal obligations.

Marketing and Advertising Opt-Out

You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in the emails we send you or by contacting us via info@omegax.health. After you opt-out, we will no longer send you promotional communications, but we may still send you service-related messages that are necessary for your account.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and mobile operating systems include a “Do-Not-Track” (“DNT”) feature or setting you can activate to signal your preference not to have data about your online browsing activities tracked. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. Accordingly, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will update this privacy notice accordingly.

13. DO CALIFORNIA / UAE / OTHER JURISDICTIONS RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In short: Yes — depending on your location you may have additional statutory rights under local laws (for example California under the California Consumer Privacy Act (CCPA); UAE Data Protection Law; EU GDPR).

If you are a resident of California or other jurisdictions with specific privacy protections, you may be entitled to:

• Request disclosure of categories of personal information collected, used, shared or sold.
• Request deletion of your personal information (with certain exceptions).
• Request that we not “sell” your personal information (or share for targeted advertising) — if applicable.
• Non‐discrimination for exercising your rights.
• If you are a California resident and would like to exercise your rights under the CCPA, please send the relevant request to info@omegax.health or use the contact information below.
• Note for UAE / DMCC / Dubai Users: We comply with applicable UAE and Dubai Free-Zone regulations (including the Dubai International Financial Centre Data Protection Law (DIFC DPL) or local equivalents) — you may have rights to access, rectify or erase your personal data and request information about cross-border transfers.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes — we will update this notice as needed.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Revised” date and the updated version will be effective as soon as it is accessible (for example, posted in the App and on our Website). If we make material changes to this notice, we may notify you (for example via email or in-app notification). We encourage you to review this notice frequently to stay informed about how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@omegax.health or by post to:

OmegaX Health FZCO

Unit No: UT-12-CO-253

DMCC Business Centre

Level No 12

Uptown Tower

Dubai, United Arab Emirates

16. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or request deletion of it in some circumstances. To request access, correction, update or deletion of your personal information, please contact us at info@omegax.health. We will respond to your request within a reasonable timeframe (typically within 30 days) in accordance with applicable law.

End of Privacy Policy